TurnKey Forex Respects Each Individual’s Right to Privacy.
We realise how important it is for us to safeguard any personal data that may reveal your identity or account information, whether you are our client or a visitor to our Website’s public domain.
Your Privacy is Our Priority
What is Personal Data?
Personal data includes any information or opinion, about an identified living individual or an individual who can be reasonably identified from their information. The information or opinion will still be personal data whether it is true or not and whether it is recorded in a material form or not.
What Kinds of Personal Data Do We Collect?
When you apply for or maintain an account with TurnKey Forex, we collect personal data about you. The personal data we collect about you may include:
- Information you provide to us on applications and other forms, such as your name, address, date of birth, occupation, employer, assets and income, telephone or mobile number, email address and bank account details;
- Information about your transactions with us and with our affiliates;
- Information we receive from other entities not affiliated with TurnKey Forex; and
- Information you provide to us to verify your identity, such as a passport, or information and documents received from other entities not affiliated with TurnKey Forex.
Why We Collect Personal Data
The main reason we collect, hold, use and disclose personal data is for business purposes, such as evaluating your application to open account, processing your requests and transactions, informing you about products and services that may be of interest to you, and providing client service.
We may use your personal data to offer you products and services that we believe may interest you. We will not do this if you tell us not to.
If you do not wish to receive marketing offers from us, please send an email to us at @
How We Collect Personal Data
We collect personal data directly from you. We may also collect information from you electronically, for instance when you visit our website.
We may also collect personal data about you from other people, for instance TurnKey Forex affiliates or divisions.
How We Protect Personal Data
We take all reasonable steps to protect your personal data from misuse, loss, unauthorised access, modification or disclosure. We limit access to your personal data to those employees who need to know in order to conduct our business, service your account and providing you with a broad range of products and services. Our employees are required to maintain and protect the confidentiality of your personal data and must follow established procedures to do so. We maintain physical, electronic and procedural safeguards to protect your personal data.
Who We Disclose Personal Data To
We do not disclose your name or personal data to anyone unless authorised, or required by law, to do so.
We may collect, use and disclose personal data about you, including personal data you may voluntarily disclose to us in any manner, so that we can (i) carry out our obligations with respect to the services that we provide; (ii) carry out our everyday business activities and dealings with you; (iii) compile statistical analysis of the pages of the website visited; (iv) monitor and analyse our business; (v) participate in crime prevention, legal and regulatory compliance, including screening and comparing such data against sanctions and other databases used for crime prevention purposes; (vi) market and develop other products and services; (vii) transfer any of our rights or obligations in relation to the services that we offer; and (viii) process your personal data for other related purposes.
If you do not provide us with your personal data, or if you provide us with inaccurate or incomplete information, we may not be able to provide you with our services, including giving you access to our websites.
Sharing Information with Our Affiliates
We may share personal data described above with our affiliates for business purposes, such as servicing client accounts and informing clients about new products and services, as permitted by applicable law. Our affiliates are companies controlled or owned by us, or companies controlling or under common control with us, and include financial service companies, such as dealers, other brokers, futures commission merchants and advisors.
Disclosure to Non-Affiliated Third Parties and Regulatory Bodies
In order to support the financial products and services we provide to you, we may share the personal data described above with third-party service providers and joint marketers not affiliated with us, including:
- Financial service institutions (advisors, dealers, brokers, trust companies and banks) with whom we have joint marketing agreements, such as agreements to market financial services or products that we jointly offer, endorse or sponsor; and
- Companies under contract to perform services for us or on our behalf, such as service providers that prepare statements and transaction confirmations or provide data processing, computer software maintenance and development, transaction processing and marketing services.
These companies acting on our behalf are required to keep your personal data confidential.
We may also be required to provide your personal data to law enforcement agencies and other regulatory and government bodies from time to time in the UK and overseas.
Do We Disclose Personal Data Overseas?
We may disclose your personal data to recipients located outside the UK, including other TurnKey Forex affiliates and divisions.
TurnKey Forex collects the information from you electronically when you visit our websites, including date and time of visit, number of pages viewed, how you navigate through our Websites.
Cookies are small files containing information that a website uses to track its visitors. TurnKey Forex may set and access TurnKey Forex cookies on your computer, enabling us to learn which advertisements and promotions bring users to our website. TurnKey Forex or any of its affiliates or divisions may use such cookies.
TurnKey Forex Security Technology
TurnKey Forex uses Secure Socket Layer (SSL) encryption technology in order to protect the information that you submit to us. This type of technology is designed to protect you from having your information intercepted by anyone other than TurnKey Forex while it is being transmitted to us. We also use other safeguards such as firewalls, authentication systems (e.g. passwords and personal identification numbers) and access control mechanisms to control unauthorised access to systems and data. However, you acknowledge and accept that any services provided through the website involve transmissions over the internet and that such transmissions are therefore subject to the internet’s inherent risks. Whilst we acknowledge our responsibility to take reasonable security precautions, you also acknowledge and accept that, as with any network, you may also be exposed to unauthorised programs transmitted by third parties, electronic trespassing and/or the failure of information and data to reach their intended destinations and/or erroneous receipt or misdirection of such information. Although our and our suppliers’ privacy and security features are designed to reduce these risks, we cannot guarantee that the risk can be eliminated completely. You therefore acknowledge that we will not be liable for any breach of confidence or unauthorised access and use arising as a result of such event.
Accessing and Updating Your Personal Data
You have certain rights of access to some or all of the personal data we collect and hold about you at the time of request, or to have inaccurate information corrected. If you wish to exercise such rights, you should contact us using the details below. You may be requested to provide further information to assist us in complying with such request. We may charge you a reasonable administration fee for providing you with such information.
Where we refuse to action your request to correct your personal data, you also have the right to request that a statement be associated with your personal data noting that you disagree with its accuracy.
If we refuse your request to access or correct your personal data, we will also provide you with information on how you can complain about the refusal.